House Hero Cleaning Services Ltd.
Last Updated: September, 2026
House Hero Cleaning Services Ltd. (“House Hero,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information in accordance with British Columbia’s Personal Information Protection Act (“PIPA”) and other applicable laws.
This Privacy Policy explains what personal information we may collect, why we collect it, how we may use and disclose it, how we protect and retain it, and how you may contact us regarding your personal information.
1. Personal Information We May Collect
Depending on your interaction with House Hero, we may collect personal information such as:
- Name and contact information;
- Telephone number;
- Email address;
- Service, billing or mailing address;
- Information necessary to prepare a quote or provide cleaning services;
- Information concerning your cleaning requirements, preferences or instructions;
- Appointment and service history;
- Communications between you and House Hero, including emails, text messages, Messenger or other electronic communications;
- Information relating to invoices, payments and account history;
- Customer feedback, complaints and information relating to the resolution of service concerns or disputes;
- Information reasonably necessary to administer an account, resolve a dispute, collect an amount owing, or establish, exercise or defend a legal claim; and
- Other information you voluntarily provide to us.
Our website may also collect limited technical information, such as IP address, browser type, device information and website usage information through cookies, analytics tools or similar technologies.
House Hero will seek to limit the personal information it collects to information reasonably appropriate for the purposes for which it is collected.
2. Why We Collect and Use Personal Information
House Hero may collect and use personal information for purposes including:
- Responding to inquiries and providing quotes;
- Booking, scheduling and providing cleaning services;
- Communicating with customers before, during and after a service;
- Confirming service addresses, access arrangements and cleaning instructions;
- Preparing and maintaining invoices and account records;
- Processing and documenting payments;
- Maintaining customer and service histories;
- Responding to customer feedback, questions, complaints and service concerns;
- Investigating and resolving disputes;
- Administering and collecting accounts and amounts owing;
- Preventing or addressing suspected fraud, misuse or unlawful activity;
- Managing insurance, damage or other claims;
- Establishing, exercising or defending legal rights or claims;
- Participating in legal, regulatory, administrative or dispute-resolution proceedings where necessary;
- Complying with applicable legal, tax, accounting, regulatory and insurance requirements;
- Protecting the legitimate business interests, property, personnel and legal rights of House Hero;
- Improving our services, operations, website and customer experience; and
- Sending service-related communications and, where permitted by law, promotional communications.
House Hero will collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances and as otherwise permitted or required by applicable law.
3. Consent
Where consent is required, House Hero will seek consent for the collection, use or disclosure of personal information in a manner appropriate to the circumstances and sensitivity of the information.
Consent may be express or implied where permitted by law.
In certain circumstances, PIPA or other applicable laws may permit or require House Hero to collect, use or disclose personal information without consent. This may include circumstances relating to investigations, legal proceedings, collection of amounts owing, compliance with legal requirements or other situations permitted by law.
House Hero will not require an individual to consent to the collection, use or disclosure of personal information beyond what is reasonably necessary to provide a product or service as a condition of supplying that product or service, except where otherwise permitted by law.
4. Notice of Collection
When House Hero collects personal information directly from an individual, we will identify the purposes for the collection as required by applicable law.
If you have questions about why particular personal information is being requested, you may contact House Hero’s Privacy Officer using the contact information provided below.
5. Information Sharing and Disclosure
House Hero does not sell, rent or trade personal information.
- We may disclose personal information where reasonably necessary to operate our business or where permitted or required by law, including to:
- Payment-processing providers;
- Booking, scheduling, communications, website, hosting or technology service providers;
- Accounting, bookkeeping, insurance or professional advisers;
- Collection, legal, dispute-resolution or professional service providers where reasonably necessary;
- Government, regulatory, law-enforcement, court or tribunal authorities where required or permitted by law; and
- Other service providers acting on House Hero’s behalf.
Where practical and appropriate, House Hero will seek to limit disclosure to information reasonably necessary for the applicable purpose.
Service providers may process information on our behalf and may be subject to contractual, professional or legal obligations regarding the protection of that information.
6. Customer Communications and Service Records
House Hero may retain records of communications concerning quotes, bookings, services, payments, complaints, feedback and disputes.
These records may include emails, text messages, Messenger communications, booking records, invoices, service notes and other communications reasonably related to the customer relationship.
Such records may be used to administer services and accounts, respond to customer inquiries or complaints, maintain accurate business records, resolve disputes, and establish or defend legal rights where appropriate.
7. Data Security
House Hero uses reasonable administrative, physical and technological safeguards appropriate to the nature and sensitivity of the personal information in our custody or control.
These measures are intended to protect personal information against risks including unauthorized access, collection, use, disclosure, copying, modification, loss or disposal.
Access to personal information should be limited to personnel and service providers who reasonably require access for legitimate business purposes.
No method of electronic storage or transmission is completely secure, and House Hero cannot guarantee absolute security.
8. Retention and Disposal
House Hero retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to satisfy legitimate business, accounting, tax, insurance, dispute-resolution and legal requirements.
Where personal information has been used to make a decision that directly affects an individual, House Hero will retain that information for the period required by applicable law.
When personal information is no longer reasonably required for a legal or business purpose, House Hero will take reasonable steps to securely destroy the information or remove the means by which it can be associated with an identifiable individual.
Retention periods may vary depending on the type of record and applicable legal or business requirements.
9. Access to and Correction of Personal Information
Subject to applicable legal exceptions, individuals may request access to personal information about themselves that is in House Hero’s custody or control.
Individuals may also request correction of personal information where they believe there is an error or omission.
Requests should be made in writing to House Hero’s Privacy Officer using the contact information below. House Hero may take reasonable steps to verify the identity and authority of the person making an access or correction request before releasing or modifying personal information.
House Hero will respond to requests in accordance with applicable law.
10. Requests Concerning Deletion
You may contact House Hero regarding deletion or retention of your personal information.
House Hero will consider such requests in accordance with applicable law. Personal information may need to be retained where reasonably necessary for legitimate business or legal purposes, including accounting, taxation, insurance, payment records, dispute resolution, legal claims or compliance with applicable law.
Accordingly, a request for deletion does not necessarily require House Hero to delete information that it is required or permitted to retain.
11. Cookies and Analytics
Our website may use cookies, analytics tools and similar technologies to understand website traffic, improve website functionality and improve the customer experience.
You may be able to disable or restrict cookies through your browser settings. Doing so may affect the operation of certain website features.
12. Privacy Complaints and Inquiries
House Hero takes privacy questions and complaints seriously.
If you have a concern about House Hero’s collection, use, disclosure, protection, retention or handling of your personal information, please contact our Privacy Officer in writing and provide sufficient information for us to understand and investigate the concern.
House Hero will review privacy complaints in a reasonable manner, document the matter where appropriate, and take corrective action where a complaint is determined to be justified.
Submitting a privacy inquiry or complaint does not affect your ability to exercise any rights available to you under applicable privacy law.
13. Privacy Officer
House Hero Cleaning Services Ltd. has designated a Privacy Officer responsible for overseeing the company’s compliance with applicable privacy requirements and responding to questions and complaints concerning personal information.
Privacy Officer House Hero Cleaning Services Ltd. Victoria, British Columbia Email: househerovictoria@gmail.com Phone: (250) 514-0172
Questions concerning the collection, use, disclosure, retention or protection of personal information may be directed to the Privacy Officer using the contact information above.
14. Changes to This Privacy Policy
House Hero may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies or applicable legal requirements.
The current version will identify the date on which it was last updated.
Material changes will be communicated in an appropriate manner where required by law.
15. Contact Us
For general privacy inquiries, requests for access or correction, or privacy complaints, please contact:
General Manager
House Hero Cleaning Services Ltd.
Victoria, British Columbia
Email: househerovictoria@gmail.com
Phone: (250) 51401727
By engaging House Hero’s services or otherwise providing personal information to us, you
acknowledge the practices described in this Privacy Policy. Where consent is required by
applicable law, House Hero will obtain consent in an appropriate manner.